Please let us know if you are self-isolating. You can now alert us via the resident portal in the ‘Contact Us’ section or you can email us on firstname.lastname@example.org or call us on 020 7820 7930. We have also introduced some extra protocols for staff, which mean they will ask you some further questions when you call. Please always be clear and honest in your response to these questions.
The Government has updated its guidance for people who are shielding taking into account that COVID-19 disease levels are substantially lower now than when shielding was first introduced. People who are shielding remain vulnerable and should continue to take precautions but can now leave their home if they wish, as long as they are able to maintain strict social distancing.