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What’s happening with repairs, planned maintenance and gas safety checks?

In line with Government guidance, English Rural intends to continue a normal repairs and maintenance service whilst observing social distancing guidelines. However, you must let us know if you are self-isolating.

Maintenance and Repairs

Operatives entering your home should notify you in advance of arrival, maintain a safe distance and follow hygiene procedures set by HSE guidance.

No work should be carried out in any household which is isolating, unless it is to remedy a direct risk. Please highlight any related requirements to the contractor when arranging an appointment or contact the English Rural repairs team for assistance.

Planned and Cyclical Maintenance

We are continuing the external cyclical decoration programme as normal.

We will be working with our contractors to understand specific risks to allow internal planned maintenance to resume for the kitchen and bathroom programme. However, this will only take place in homes where residents are not self-isolating and method statements can be produced to reflect a suitable working practise.

Gas Safety Checks

The guidance during lockdown was that Landlords should make every effort to abide by statutory safety obligations, such as annual gas safety inspections. We continue to work with our gas service contractors from two months preceding the expiry date to ensure ample time to gain access and complete a gas safety certificate.

If you are self-isolating, you should inform us to rearrange the gas safety check to take place after your isolation has period ended.

Urgent Repairs and Emergencies

Out-of-Hours Repairs – 0800 046 9985

Emergency repairs are classified as:

  • Uncontainable water leaks
  • No power to the whole property
  • No heating and no hot water
  • Any other repairs that English Rural deem to be an emergency and a risk to resident safety

If you smell gas, immediately call the National Gas Emergency Helpline on 0800 111 999.

In the event of an emergency

  • Do not smoke of light matches
  • Do not turn electrical switches on or off
  • Open doors and windows
  • Turn off the meter at the control handle unless the meter is in the cellar
  • Call the National Gas Emergency number on 0800 111 999

English Rural are committed to returning to a normal service in line with Government guidance.

As always, we welcome any comments and questions you may have. You can get in touch via the online resident portal, by emailing us on repairs@englishrural.org.uk or by calling us on 020 7820 7930.

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