What’s happening with repairs, planned maintenance and gas safety checks?

The advice below follows the Government’s update on 10th May 2020 regarding steps to re-open society and support families in social housing. The Government acknowledges the safety, security and wellbeing of residents as a key priority.

English Rural intends to return to a normal repairs and maintenance service and support our maintenance contractors in their phased workforce return.

Maintenance and Repairs

Repairs services were prioritised on initial lockdown and reduction in contractor workforce capacity. As we see an ease in lockdown measures, we will be looking to reintroduce routine repair orders.

During the lockdown we have continued to raise, but not issue orders. This has naturally resulted in a backlog of non-essential repairs which may take longer than normal complete. However, please contact us if you do not hear from our contractors to arrange a convenient appointment.

Operatives entering your home should notify you in advance of arrival, maintain a safe distance and follow hygiene procedures set by HSE guidance.

No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk. Please highlight any related requirements to the contractor when arranging an appointment or contact the English Rural repairs team for assistance.

Planned and Cyclical Maintenance

We are resuming the external cyclical decoration programme as normal as we consider this to be lower risk. Operatives carrying out this work can better observe guidance to ensure such work may be carried out safely.

We will be working with our contractors to understand specific risks to allow internal planned maintenance to resume for the kitchen and bathroom programme. However, this will only take place in homes where residents are not shielding, or self-isolating and method statements can be produced to reflect a suitable working practise.

Gas Safety Checks

The guidance during lockdown was that Landlords should make every effort to abide by statutory safety obligations, such as annual gas safety inspections. We continue to work with our gas service contractors from two months preceding the expiry date to ensure ample time to gain access and complete a gas safety certificate.

If you are self-isolating, you should inform us to rearrange the gas safety check to take place after your isolation has period ended. If you are shielding, we will balance the risk presented considering factors such as the age and type of appliance, previous maintenance history and date of the last gas check. In some situations, this might indicate that the gas safety inspection should still go ahead.

Urgent Repairs and Emergencies

Out-of-Hours Repairs – 0800 046 9985

Emergency repairs are classified as:

  • Uncontainable water leaks
  • No power to the whole property
  • No heating and no hot water
  • Any other repairs that English Rural deem to be an emergency and a risk to resident safety

If you smell gas, immediately call the National Gas Emergency Helpline on 0800 111 999.

In the event of an emergency

  • Do not smoke of light matches
  • Do not turn electrical switches on or off
  • Open doors and windows
  • Turn off the meter at the control handle unless the meter is in the cellar
  • Call the National Gas Emergency number on 0800 111 999

English Rural are committed to returning to a normal service in line with Government guidance.

As always, we welcome any comments and questions you may have. You can get in touch via the online resident portal, by emailing us on repairs@englishrural.org.uk or by calling us on 020 7820 7930.

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