Who we are and how we make decisions

This section contains information about who we are, how we are run and how key decisions are made

Who we are

• Find out more about us; who we are and what we do
• Our aims, priorities and future plans are set out in our Strategy and Vision. This includes our Strategic Plan, which outlines our priorities, objectives and plans from 2026 to 2030.

Senior staff names and roles

• We provide details of our Executive Team and their roles within Southern Housing.

How we are run

• Our Board sets the overall strategy for us and makes sure our Executive Team, responsible for the day-to-day management of Southern Housing, is working effectively.
• Southern Housing operates through a number of companies and legal entities. We provide details of all the companies within our group structure.

How we make decisions

• Our Board Policy explains our how we make decisions
• Everything we do involves a certain amount of risk.  Risk Management is the collection of actions we conduct to identify, understand and manage risks which jeopardise the achievement of our objectives.

How we prioritise complaints

• Our complaints process explains how we ensure we’re compliant with the Housing Ombudsman’s Complaint Handling Code.

How we involve our residents in making decisions

• We work with residents to decide what resident involvement looks like at Southern Housing.
• For more information, please view our resident governance structure.
• Our Resident Involvement Strategy Statement sets out our approach to involving residents in improving their communities and services
• We’ve also published our Resident governance policies and series of terms of reference that cover our Resident Governance processes for those involved on our different resident panels
• We also publish stories in Shine, the Southern Housing resident’s magazine.

Information about tenant meetings and agendas

• Our Resident scrutiny reports page provides information and about the outcomes and recommendations from recent resident-led service reviews.