Report a repair

Reporting a repair is easy and straight forward.

Report a repair on-line

The easiest way to report a repair in via our on-line form below. We aim to respond within 24 hours.

Let us know what needs fixing with as much detail as possible and we’ll handle it from there.

Report a repair

Sending

Other ways to report a repair

0800 121 4422 or 020 7820 7930

Repairs on shared ownership homes

Shared owners are responsible for their own repairs unless they are living in a new home less than 12 months old, they can report repairs (defects) during this time.  After 12 months, we’re still happy to offer shared owners advice on repairs and maintenance if they contact us.

Response times

If your report an emergency you should expect a contractor to attend and at least carry out a temporary fix within 24 hours, but usually much quicker than this. Only emergency repairs can be reported outside of office hours.  Contractors are asked to complete all other repairs with 30 days, but will contact you within 48 hours to make an appointment.

Download our useful documents and advice:

GOT AN EMERGENCY OUTSIDE OF OFFICE HOURS?

Contact our out of hours service on 0808 168 6246

Request a call back
Request a call back