Organisation: English Rural Housing Association
Registered address / Office address:
[The Granary
Greenways Studios
Lower Eashing
Godalming
Surrey
GU7 2QF]
Contact for data-protection or privacy matters
We may collect the following categories of personal data when you use our website:
a) Information you provide voluntarily
Your name, email address or other contact details (e.g. when you submit a contact form, send an email, sign up for a newsletter, or otherwise correspond with us)
Any message or content you submit to us
b) Automatically collected information
Technical data (e.g. IP address, browser type/version, device type, operating system, time and date of visit)
Usage data (pages visited, time spent on pages, order of navigation, referring site, etc.)
Cookies and similar tracking technologies (see section on Cookies below)
We use the personal data we collect for the following purposes:
To respond to enquiries or correspondence submitted via the website
To operate, maintain and improve the website (e.g. detect and fix issues, improve performance, understand site usage)
Where relevant, to provide services or information you request from us
To comply with legal obligations
Lawful bases: depending on circumstances, we rely on one or more of the following:
Your consent (e.g. if you submit a contact form or accept cookies)
Legitimate interests (for website operation, security, functionality and analytics)
Performance of a contract or pre-contractual steps (where relevant)
We will not sell or rent your personal data.
We may share personal data with trusted third-party service providers when necessary to operate the website — for example: hosting providers, email services, analytics providers, or other relevant service-partners.
Any third parties will be required to abide by data protection law and will process your data only according to our instructions.
If relevant: we will not transfer your data outside the UK and/or EEA, unless appropriate safeguards are in place (or you have given explicit consent).
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once data is no longer needed, it will be securely deleted or anonymised.
Under UK data-protection law (UK GDPR and the Data Protection Act 2018), you have certain rights regarding your personal data. These include the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of data (where we no longer have a lawful reason to keep it)
Request restriction of processing
Object to processing (particularly for marketing or analytics based on consent)
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the supervisory authority (the Information Commissioner’s Office — ICO) if you believe your data is being misused
To exercise any of these rights, or if you have questions about our data practices, contact us at: [email address / postal address].
We implement reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, damage or disclosure.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, improve performance, and provide analytics or functionality.
Our cookie use
Our website may use the following types of cookies / tracking technologies:
Strictly necessary cookies (essential for website operation or security)
Functional cookies (e.g. to remember site settings or preferences)
Performance / analytics cookies (to understand how the site is used and improve it)
Other non-essential cookies (only used if you consent, e.g. for third-party services or marketing)
Consent and control
Where cookies are not strictly necessary, we will ask for your informed consent before placing them. This means you should have the option to accept or reject non-essential cookies via a cookie banner or consent tool.
You can change or withdraw your consent at any time (e.g. via your browser settings or our cookie preferences tool).
Managing cookies
You can manage or disable cookies at any time through your browser settings. However, disabling certain cookies may affect your experience of our website.
We may update this Privacy Policy & Cookie Notice from time to time — for example, to reflect changes in legal obligations or our data practices. Major changes will be highlighted on our website, and the “Last updated” date at the top will be revised. We encourage you to revisit this page periodically.
If you have any questions, concerns or requests about how your data is handled, or wish to exercise a data-subject right, please get in touch at: [email address / postal address].
If you believe we are not handling your data properly, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
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