Find out what repairs are tenant responsibilities

If you rent a home from us, our responsibilities as your landlord include:

  • Roof, drains, gutters and external pipes
  • External walls, doors and windows including external painting and decorating
  • Chimneys, stacks and flues (but NOT the sweeping of chimneys)
  • Steps and pathways providing access to the property
  • Boundary walls and fence panels (but only those panels provided by us)
  • Internal walls, floors, ceilings, doors and frames, skirting boards (but NOT internal painting, decorating and minor cracks to plasterwork)
  • Basins, sinks, baths, toilets, cisterns and taps (but NOT washer replacements)
  • Hot water cylinders, water storage tanks, internal pipework and waste pipes
  • Heating systems: oil, gas and electric boilers, associated pipes and radiators, storage heaters, solid fuel installations, open fireplaces, wood burning stoves, oil storage tanks, Ground and Air Source Heat Pumps. Additionally any other sustainable technologies we have installed at your home such as solar and photovoltaic panels.
  • Electric wiring including sockets and switches, smoke and carbon-monoxide (CO) detectors (but NOT battery replacements)

We expect you to take responsibility for:

  • Any fixtures or alterations added by a previous tenant unless stated otherwise at the start of the tenancy
  • To keep your property clean and in good decorative order, including the repair of minor cracks and holes in walls and ceilings
  • Take action to prevent waste-pipes and drains becoming blocked and to prevent pipes from freezing or bursting
  • Blocked sinks, drains or toilets when caused by negligence or misuse will be your responsibility to rectify
  • You must allow access to your property to carry out repairs, annual safety checks and any necessary inspections
  • To repair and maintain any fixtures, fittings or appliances you have installed, including waste/supply pipes and vents for washing machines, dishwashers and tumble driers
  • Take action to prevent and control condensation
  • Infestations: including mice, wasps nests and any other common household pests
  • Adjusting internal doors following carpet fitting
  • Replacing bath and basin plugs, toilet seats, light bulbs, fuses, smoke-alarm batteries
  • Washing lines, rotary driers, garden sheds and store cupboards
  • Broken panes of internal glass. You are also responsible for repairing external panes where damage has been caused by misuse
  • Lost or stolen keys
  • Hard surfaces (e.g. tarmac/concrete) damaged by leaking vehicle oil
  • Any trees that are within your garden or overhang into your garden from neighbouring properties or land
  • Any damage due to misuse or negligence by anyone who lives in, or visits your property

If we attend to resolve a repair that is your responsibility, it’s likely that you will receive a recharge. This means that you will be responsible for covering the cost of the call out or work.

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