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What changes have you made to your services following Government advice?

In line with Government guidelines, it’s very much ‘business as usual’ as we continue to carry out essential repairs and gas safety checks.

We are encouraging all residents to register for ‘My English Rural‘ to ease pressure on our services. Within the portal, you can contact us, report repairs, feedback on repairs and check and pay your rent – 24-hours a day.

We need you to tell us if you are self-isolating.

In line with updated Government guidelines, our contractors will continue to make home visits and will strictly adhere to social distancing guidelines.

Our Surrey office remains open for staff who are unable to carry out their work from home. A thorough risk assessment has taken place and guidelines have been put in place to ensure it is ‘Covid-19 Safe’. All other offices remain closed and the majority of our staff are continuing to work from home.

We are encouraging all residents to follow the latest advice from the Government and NHS.

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