What changes have you made to your services following Government advice?

In summary, we have made the following changes:

We are encouraging all residents to register for ‘My English Rural‘ to ease pressure on our essential services. Here you can contact us, report repairs, feedback on repairs and check and pay your rent 24-hours a day.

We need you to tell us if you are self-isolating.

We are only able to respond to emergency repairs and essential gas safety checks.

Where possible, our contractors will only make essential home visits and will strictly adhere to social distancing guidelines.

Following Government advice, our Surrey office is now open for staff who wish to return. A thorough risk assessment has taken place and guidelines have been put in place to ensure it is ‘Covid-19 Safe’. All other offices remain closed and the majority of our staff are continuing to work from home.

We are encouraging all residents to follow the latest advice from the Government and NHS.

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