Vacancy – Senior Customer Services Advisor

Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing
Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)

 About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

 About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

 About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

 Key Contact:

For an informal discussion please contact Charlotte Priebe on 020 7820 7930, or email charlotte.priebe@englishrural.org.uk.

To Apply:

If you feel excited by the challenges posed by this role, please email an up-to-date CV (with a supporting statement detailing the skills and experience you have to meet the requirements of the role) to Karen Eagles at: recruitment@englishrural.org.uk.

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

Downloads:

— Click here to view the Job Description, and
— Click here to view the Person Specification

Please also read our Applicant Privacy Notice and fill in our Equality and Diversity Survey:

— Click here to download the Applicant Privacy Notice
— Click here to fill in the Voluntary Equality and Diversity Survey (optional)

Closing date for applications: 12pm on Monday 20th April

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.