We have a range of policies which direct the way we operate and deliver services. Policies are regularly reviewed to make sure they take account of feedback, good practice and the law. Our latest policies are published online for everyone to see.
We want all residents to be able to understand our policies.
If you need any of our policies or information in a different format, please contact us. This may include:
We will do our best to meet your needs and provide information in a way that is accessible to you.
We recognise that some residents may wish, or need, to be supported by another person when dealing with us.
You have the right to choose a third party to represent you in your dealings with English Rural. This could include:
With your consent, we can communicate directly with your chosen representative on your behalf.
You can choose to be represented by a third party when dealing with us about key services, including:
Your representative can:
Your representative can:
Your representative can:
To allow us to speak with someone on your behalf, we will need your permission. This can usually be provided verbally or in writing.
If you need help setting this up, or if your circumstances change, please contact us and we will support you.
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