Policies About Our Homes And Services

Please download and read policies about our homes and services here. All documents will open in .pdf format.

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Aids and Adaptations Policy

Alterations Policy

Anti Social Behaviour Policy

Asbestos Policy and Procedure

Complaints Policy and Procedure for Residents

Complaints Policy and Procedure for Non-Residents

Damp Mould and Condensation Policy

Discounted Market Sale Allocation Mechanism

Domestic Violence and Abuse Policy

Fire Safety Policy

Former Tenant Account Reconciliation Procedure

Former Tenant Debt Policy

Gas Safety Policy

Housing Allocation Policy and Procedure

Income and Arrears Policy and Procedure for Residents

Moving From a Shared Ownership Home

Periodic Electrical Inspection Policy

Pet Policy and Procedure

Rechargeable Repairs Policy

Rent Setting Policy

Repairs and Maintenance Policy

Repairs and Maintenance Procurement Policy

Resident Compensation Policy and Procedure

Resident Consultation and Involvement Policy and Procedure

Safeguarding Policy

Shared Ownership Lease Extension Policy

Starter Tenancy Policy

Succession and Assignment Policy

Tenancy Policy

Tenancy Review Policy and Procedure

Transfer and Mutual Exchange Policy

Void Management Policy