As a registered housing association, English Rural is governed by the Regulator of Social Housing (RSH), ensuring we maintain high standards in service delivery. The RSH has introduced a new framework to assess social housing providers across England.
The government-mandated Tenant Satisfaction Measures (TSMs) are central to this framework. These measures:
Key Areas Covered by TSMs:
The 22 TSMs are categorised as follows:
We’ve engaged an independent research provider to conduct a comprehensive resident satisfaction survey, gathering data on all service areas. This feedback is crucial in shaping our strategies and improving services.
Our Commitment to Transparency
We invite you to review our Tenant Satisfaction Measures reports here. These documents offer a detailed overview of all survey results, demonstrating our commitment to transparency and accountability.
Web accessibility statement © English Rural Housing Association. All rights reserved. Web design and development by Nvisage
